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Shipping & Returns

We take great pride to ensure that all orders are sent out in perfect condition.

 

If the Products arrive in a damaged condition you must inform us by email within 7 days and return the goods to us within [14] days via a recorded-delivery service. We will then promptly arrange for a refund or undamaged Products to be delivered to you and will refund your direct postage costs of returning the damaged goods to us.

 

Shipping And Returns :

Free UK Delivery:

We offer free delivery to the UK mainland only, however certain postcodes on the mainland and UK Isles will be subject to  a delivery surcharge , please contact us for further details on the postcodes concerned.

Returns Policy:

Before returning items to us, please contact us at quoting your order number. You will be issued with a returns number.

If any goods received by you are in a faulty or damaged condition, your refund will include outward and return postage and packaging costs.

The Direct Selling Regulations (DSR) 2000 cover purchases made where there is no direct contact between vendor and consumer. It does not apply to items bought for business, fairs, exhibitions or showroom use.

Under these regulations you can cancel your order from the moment your order is received until seven working days after the goods are received. You do not need to give a reason for cancellation or return - just e-mail quoting your order number and your wish to cancel/return in accordance with the DSR 2000. There is no charge for this provided your order has not been despatched.

Once the goods have been sent you will need to arrange and pay for the return delivery. We suggest insuring the goods against loss or damage. The goods must be un-used and be received in a re-saleable condition including all accessories, packaging etc.

A refund of all monies including the initial postage and packing charges will be made upon receipt of the returned goods and within 30 days of cancellation. However, if the goods are not returned at your cost, we will arrange for a courier to collect them. The cost of this collection will be deducted from your refund.  Refunds will be given at the discretion of the Company Management.  

Full details of the regulations can be found on the OFT website

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